FAQ

Everything you need to know about buying and reading Thrive Shelf e-books. Still stuck? Get in touch and we'll help.

Orders & delivery

How do I get my e-book after I buy it?

As soon as your payment is confirmed, a download link is emailed to the address you used at checkout — usually within a minute. There's no account to create.

I didn't get my download email. What now?

Check your spam and promotions folders first. If it's still not there after a few minutes, contact us with your order number and we'll resend it within 24 hours.

How long do I have access?

Forever. The files are yours to keep and re-download from your email link — there's no expiry.

Formats & devices

What format are the e-books in?

Every title comes as both PDF and ePub. Read on your phone, tablet, e-reader, or computer — or print the pages you use most.

Can I read them on a Kindle?

Yes. Send the PDF or ePub to your Kindle using the free Send to Kindle app or your Kindle email address.

Payment & pricing

What payment methods do you accept?

All major credit and debit cards, plus PayPal, Apple Pay, and Google Pay. Checkout is secured by Shopify — we never see or store your card details.

Do you offer bundles?

Yes. Each product page has pack options, and you can get the full library together for the best value.

Refunds

Can I get a refund?

Because every product is an instant digital download, all sales are final and we don't offer refunds. If your file won't open or you were charged twice, let us know and we'll make it right.

Still have a question?

Send us a message — we reply within 24 hours.